Returns, Exchanges & Refunds

At Avyaa, every piece is carefully checked and packed before it leaves us. We want your jewellery to reach you safely and in perfect condition.

Please read our policy below before placing your order.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

Your order number
Clear photographs of the product and packaging
A complete unboxing video, wherever available
Details of the issue

Once we receive the required information, our team will review the issue and, where applicable, arrange a replacement, exchange or refund.

For issues caused by Avyaa, the applicable return/replacement shipping costs will be borne by Avyaa.

Exchanges

Avyaa does not offer returns for change of mind, personal preference, or simply deciding that you no longer want the product.

However, size-related exchanges may be available for eligible products such as rings, bangles or bracelets, subject to availability and approval by our team.

For a size-related exchange:

The product must be unused and unworn.
It must be returned in its original condition and packaging.
The exchange request must be made within 3 days of delivery.
The replacement size/design is subject to availability.
Shipping costs for size-related exchanges will be borne by the customer.

Earrings are not eligible for size or preference-based exchanges due to hygiene reasons.

Non-Eligible Exchanges

We cannot accept an exchange if:

The jewellery has been worn or used.
The product has been altered, damaged or mishandled after delivery.
The original packaging or tags are missing, where applicable.
The request is due to a change of mind or personal preference.
The product has been damaged due to improper care or storage.

Refunds

Avyaa does not offer refunds for change of mind, incorrect selection, or personal preference.

Refunds may be considered only in cases such as a verified defective, damaged, incorrect or missing item where a replacement or exchange is not possible.

If a refund is approved, it will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Sale & Promotional Items

Products purchased during a sale or promotional offer may have different exchange or return terms. Any such conditions will be clearly mentioned at the time of purchase.